Communication Intelligence
Your communications already tell you what each vendor is.
We classify every relationship from your communications activity across eight signal categories, track volume and decay over time, and score every interaction for risk. Metadata only, never content.
8 categories
Signal extraction
Financial, Sales, Support, Legal, Marketing, Onboarding, Data Exchange, Security across every relationship
Confidence arc
High to Very Low
Tier visualised on every profile alongside the relationship type and signal mix
Per-interaction risk
Scored + timestamped
Every interaction scored for risk with a sortable activity timeline and EXT/INT compromise pills
Classify every vendor relationship from how you actually talk
Your communications activity is parsed across eight signal categories: Financial, Sales, Support, Legal, Marketing, Onboarding, Data Exchange, and Security. The mix drives a Relationship Type classification with a confidence arc visible everywhere the vendor appears.
- ·Eight-category signal extraction across your communications activity
- ·Confidence tier (High, Moderate, Low, Very Low) on every profile
- ·Relationship Type: Paid Vendor, Client, Prospect, Operational Dependency, Legal/Regulatory, Marketing Contact, Technology Partner, New Relationship
- ·Confidence badge plus signal tags surfaced everywhere
Track volume, direction, and decay over time
Organisation Metrics on every profile Summary tab quantify the shape of the relationship: total interactions, average per month, contact breadth, inbound percent, and decay trend. Score Trend compares current against 7-day and 30-day baselines so growing dependencies and dying relationships both get flagged.
- ·KPIs: Total Interactions, Avg per Month, Contact Breadth, Inbound %, Decay Trend
- ·Direction filter (Inbound Heavy, Outbound Heavy, Bidirectional, Balanced)
- ·Score Trend with 7-day and 30-day baselines, plus status trend per row
- ·Last Seen and Date Added presets (7d / 30d / 90d) plus custom range
Per-interaction risk scoring on a full activity timeline
The Activity tab on every profile is a unified, sortable interaction timeline. Every interaction is scored for risk with click-through to the participants involved, EXT/INT pills with red highlighting on compromised contacts, and an Activity column type for live Pulse Board monitoring.
- ·Sortable activity table with From, Direction Arrow, To, Date, Direction Pill, Signals, Attachments, Risk Score
- ·Per-interaction risk scoring with click-through to participants
- ·Activity filter sidebar: risk range, internal/external, direction, department, signals, attachments
- ·Activity column type on Pulse Boards for live interaction monitoring
What's under the hood
The technical depth behind every classified relationship.
Eight-signal classifier
Financial, Sales, Support, Legal, Marketing, Onboarding, Data Exchange, Security extracted from communications metadata only.
Relationship Type model
Eight relationship types with a confidence arc, derived from signal mix, volume, and direction.
Trend engine
7-day and 30-day score baselines, decay trend, contact breadth, and direction analytics on every profile.
Activity timeline + risk scoring
Per-interaction risk score, sortable timeline, compromise highlighting, and Pulse-Board activity columns.
FAQs
Common questions
No. Communication Intelligence runs on metadata only: counterparties, direction, volume, and timing. Content is never read or stored.
The confidence arc on every profile tells you. High confidence comes from a rich signal mix and consistent volume. Very Low surfaces when a relationship is too thin to classify reliably, so you never see a guess presented as a fact.
Decay trend compares recent communication volume against the historical baseline for that vendor. A negative decay trend warns that a relationship is fading, often a precursor to contract churn or shadow replacement.
Every interaction gets a risk score derived from counterparties, signals, attachments, and direction. The score is sortable on the activity timeline and feeds the recent risk interactions table on the Summary tab.
Continue exploring
Related capabilities
Relationship Mapping
See the people behind the conversation
The signal mix powers the network graph. Communication Intelligence tells you what each edge actually means.
Explore Relationship MappingContinuous Monitoring
Stream activity into Pulse Boards
The Activity column type surfaces every scored interaction live, with the same EXT/INT pills and risk dots.
Explore Continuous MonitoringDark Web Monitoring
Tie compromise to actual people
Compromised contacts on the activity timeline pivot straight into the dark-web mentions behind the flag.
Explore Dark Web MonitoringLet your communications classify the relationship for you
Connect your environment and within minutes every vendor carries a relationship type, a confidence arc, eight signal tags, and a scored interaction timeline. No content read, no tickets raised.